Starpoint expands services with contract to oversee long-term care Medicaid services

When Health Care Policy and Financing selected Starpoint in May to administer the Single Entry Point contract for longterm care Medicaid services in …

Starpoint case managers lookout for the welfare of the community’s most vulnerable population, and with newly expanded services, they’re truly caring for individuals from cradle to grave.

The agency has provided case management services for more than 30 years to individuals with a variety of developmental and cognitive needs in Fremont, Chaffee and Custer counties. When Health Care Policy and Financing selected Starpoint in May to administer the Single Entry Point contract for long-term care Medicaid services in Fremont and Chaffee counties, officials said yes to the task. This contract oversees several HCBS-Medicaid waivers that support individuals to live as independently as possible in their homes.

With both programs combined, case managers now serve about 650 individuals. The SEP program case managers are housed at the Starpoint North facility, located at 527 N. Diamond, and the Adult Services case managers soon will be accompanying them all under one roof, joining the Early Intervention team who is housed there, as well.

The contract formerly was held by the Fremont County Department of Human Services. When they no longer could sustain it, the state asked Starpoint if they would take it over because of their experience with case management.

“I just am excited that we get to serve more people now with this contract,” said Starpoint CEO Bryana ‘JoJo’ Marsicano. “We went from serving a very specialized population to now almost tripling our case management services. Knowing that we have the professionals to do it, the community that needed it, and we wanted it to stay local, we stepped up.”

The SEP case managers specialize in the elderly, blind and physically disabled population, as well as those with mental health needs.

“In getting the new contract, we are really excited about the opportunity to have a one-stop-shop,” Marsicano said. “If you need a service, you come in and the case managers know the resources in the community, they know Medicaid resources, they know long-term care services. You come in with all of this chaos in your life and you need supports, walk in our door and we will have somebody that specializes in what you need and we can point you in the right direction and get you set up to alleviate the stress in your life and get the supports that you need.”

On the SEP side, the staff is still setting up their systems and working on reaching out to their clients via telephone.

“This is a team effort,” said Brooke Elenga, community management director. “None of us would be here without each other. They’ve all learned really, really well and I am really proud of them.”

On the Adult Services side, Marsicano said the case managers not only have to be familiar with about 30 state data systems, but they also have to possess a warm bedside manner.

“Adjusting their personalities for working with clients is the biggest piece that I am so proud of with them,” she said. “We know that each client is different in the way that they want to be supported and the way that you have to talk to them or help them through the process. It’s a skill that not everybody has.”

Working with their consumers during the COVID-19 pandemic has been challenging for the case managers, Marsicano said. They’ve had to shift from their monthly in-person meetings to utilizing Zoom and telephone calls.

“None of them signed up to sit at a computer 10 hours a day,” she said. “They are ‘people-people’ and they want to be out with their clients working with them.”

The case managers will be recognized during National Case Management Week 2020 next week, Oct. 11-17.

For more information about Starpoint SEP, call the intake line at 719-458-0888 or email SEPintake@starpointco.com. For more information on children and adult services offered through Starpoint, visit https://www.starpointco.com/ or call 719-275-1616.