UPMC — Bringing life-changing medicine to Northcentral Pennsylvania

… six hospitals in northcentral Pennsylvania, UPMC Susquehanna was proud to be named one of the nation’s 15 Top Health Systems by IBM Watson …

WILLIAMSPORT– The only constant in health care is change, and 2018 was a year of immense progress for UPMC Susquehanna.

With six hospitals in northcentral Pennsylvania, UPMC Susquehanna was proud to be named one of the nation’s 15 Top Health Systems by IBM Watson Health.

This study spotlights the best-performing health systems in the U.S., based on a balanced scorecard of measures derived from publicly available clinical, operational, and patient satisfaction data.

UPMC Susquehanna celebrated its two-year anniversary with UPMC in October 2018 by announcing two major renovation and expansion projects.

Additionally, the health system expanded its footprint by opening new outpatient facilities throughout the region, welcomed more than 300 new physicians and providers since becoming part of UPMC, and added UPMC Cole in Coudersport to UPMC’s growing network.

UPMC Offers Comprehensive Orthopaedic Care Close to HomeSpecialists from UPMC Susquehanna Lock Haven offer services to help treat all your aches and pains. Wingrove T. Jarvis, MD, orthopaedic surgeon, provides operative and non-operative treatments for conditions of bones, muscles, and joints. John Hunter, DPM, foot and ankle specialist, provides operative and non-operative treatments for conditions of the feet, ankle, and lower leg. For more information or to schedule an appointment with Dr. Jarvis or Dr. Hunter, call 570-321-2020. At right, Steve Johnson speaking to a crowd about UPMC Susquehanna.PHOTO PROVIDED

Bringing World-Class Cancer Treatment

to the Region

Through a $13 million investment, construction will soon begin on the UPMC Hillman Cancer Center in Williamsport creating a new patient-centric footprint, with physician exam rooms, open chemotherapy bays, private chemotherapy rooms, and additional office and support space designed to help improve the patient experience.

“UPMC Hillman Cancer Center stands for unsurpassed excellence in cancer care and we’re proud to now be UPMC Hillman Cancer Centers,” said Michelle Gaida, executive director, Cancer Care Services, UPMC Susquehanna.

“We’re taking the battle against cancer to the next level, building on our mission of providing world-class care for patients close to home. As UPMC Hillman Cancer Center, we’re giving patients increased access to renowned cancer specialists, cutting-edge research in immunotherapy, more than 300 leading-edge clinical trials, and the most advanced technology for cancer detection and treatment,” Gaida said.

UPMC General Surgeon Provides Care for Many ConditionsDavid Rilling, MD, general surgeon, offers surgical treatments of conditions like hemorrhoids, groin and abdominal hernia repair, thyroid surgery, gallbladder surgery, as well as minimally invasive techniques for appendectomies. Dr. Rilling sees patient at the UPMC Outpatient Center in McElhattan, 1 Outlet Lane, Suite 400 and conducts surgery at UPMC Susquehanna Lock Haven. For more information or to schedule an appointment with Dr. Rilling, call 570-769-1300.PHOTO PROVIDED

UPMC Hillman Cancer Center is the region’s only National Cancer Institute-designated Comprehensive Cancer Center and is consistently ranked in by U.S. News & World Report for excellence in cancer care.

Looking to the future

UPMC Susquehanna remains focused on delivering a new level of high quality affordable care to northcentral Pennsylvania by:

– Implementing extensive telemedicine programs across the system, enabling person-to-person interaction between patients and offsite medical specialists.

– Focusing locally to improve care, expand services, and streamline patient access at all UPMC Susquehanna hospitals, clinics, and long-term care facilities throughout the region.

– Expanding access to UPMC Health Plan, named the #1 ranked health plan in Pennsylvania by J.D. Power and Associates, providing high quality, low cost services that are convenient for both patients and employers.

To learn more about UPMC Susquehanna, visit upmcsusquehanna.org.

About UPMC Susquehanna

UPMC Susquehanna is UPMC’s north central Pennsylvania based health system, including UPMC Susquehanna Lock Haven; Muncy; Soldiers + Sailors; Sunbury; Williamsport Regional Medical Center; and Williamsport Regional Medical Center, Divine Providence Campus. Serving patients from a 12-county region, UPMC Susquehanna provides more than $96 million a year in benefits to its communities and has been recognized at the national and state levels for quality of care.

UPMC Susquehanna Lock Haven

24 Cree Drive,

Lock Haven, Pa. 17745



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AdventHealth Wesley Chapel Receives Top Hospital Award 2nd Year in a Row

IBM Watson Health has conducted this survey for 30 years. For more information on the award, visit http://www.100tophospitals.com.

WESLEY CHAPEL, Fla., March 14, 2019 /PRNewswire-PRWeb/ — AdventHealth Wesley Chapel has once again been named one of the nation’s 100 Top Hospitals by IBM Watson Health™. This recognition spotlights the top-performing hospitals in the country based on clinical, operational and patient satisfaction metrics and data.

“AdventHealth Wesley Chapel is committed to providing high-quality, whole person care for our community by investing in the best doctors and most advanced medical technology,” said Denyse Bales-Chubb, President and CEO of AdventHealth Wesley Chapel. “This award recognizes the dedication of our team to our patients every day.”

AdventHealth Wesley Chapel was also recently named one of America’s 100 Best Hospitals for Patient Experience, Patient Safety and Obstetrics by the Women’s Choice Award. The Women’s Choice Award evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.

Since opening in 2012, AdventHealth Wesley Chapel has established itself as a national leader for patient care, safety and satisfaction earning recognition from a variety of industry leaders. The hospital has four consecutive “A” grades in safety from the prestigious Leapfrog Group and has earned the recognition of Top General Hospital.

AdventHealth Wesley Chapel continues to grow and expand services. This year, work will start on a new medical office building that will bring more outpatient services and physicians to the community. The project also includes additional parking space for patients, visitors and staff.

AdventHealth, formerly Florida Hospital, continues to deliver the same unique brand of compassionate whole person care, with the same team of dedicated physicians and staff, and the same mission under a new name.

IBM Watson Health has conducted this survey for 30 years. For more information on the award, visit http://www.100tophospitals.com.

About AdventHealth West Florida Division (Formerly Florida Hospital)

The West Florida Division of AdventHealth has some of the nation’s brightest medical minds making lifesaving breakthroughs with surgical pioneers, scientists and researchers using leading edge technology and innovation to deliver our brand of whole-person care. Our network of care includes AdventHealth Carrollwood, AdventHealth Connerton, AdventHealth Dade City, AdventHealth Lake Placid, AdventHealth North Pinellas, AdventHealth Ocala, AdventHealth Sebring, AdventHealth Tampa, AdventHealth Wauchula, AdventHealth Wesley Chapel and AdventHealth Zephyrhills, as well as three freestanding offsite Emergency Rooms including AdventHealth Central Pasco ER, AdventHealth Palm Harbor ER and AdventHealth TimberRidge ER. We are more than hospitals, as we have a robust system of care including specialty acute care, over 200 primary care and specialty employed physicians, Express Care at Walgreens clinics, urgent care centers, wound care, physical therapy and home health care. AdventHealth Wesley Chapel is a faith-based not-for-profit health care system with a mission of Extending the Healing Ministry of Christ. AdventHealth has hundreds of care sites and nearly 50 hospitals across the United States. For more information about AdventHealth, visit AdventHealth.com, or Facebook.com/AdventHealth, and for West Florida Division, click here.

About IBM Watson Health

Watson Health is a business unit of IBM that is dedicated to the development and implementation of cognitive and data-driven technologies to advance health. Watson Health technologies are tackling a wide range of the world’s biggest health care challenges, including cancer, diabetes, drug discovery and more. Learn more.

SOURCE AdventHealth Wesley Chapel

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KLAS: Providers want more in a quality management tool

Researchers for the most recent report studies vendors such as Conduent, Healthmonix, IBM Watson Health (Truven), Medisolv, Mingle Health, …

KLAS’ newest report, “Quality Management for 2019: The Search for a One-Stop Shop,” shows that healthcare providers are looking for a single platform to handle all of their quality management needs, but they aren’t necessarily getting it.

Providers want more than basic regulatory reporting tools, KLAS found. Researchers for the most recent report studies vendors such as Conduent, Healthmonix, IBM Watson Health (Truven), Medisolv, Mingle Health, Nuance, Premier, Quantros, SPH Analytics and Vizient.


Providers want a more robust quality improvement functionality, according to KLAS researchers. Development has been “fairly stagnant,” from some vendors, causing providers to fill the gap with population health management platforms, EHRs and business intelligence tools.


KLAS studied the correlation between trust and customer loyalty and how well the vendors tried to ensure customer success.

Vendor trust was important, researchers found. Customers who trust their vendor rated them highly and would likely buy again from them. According to KLAS, the companies with high customer loyalty scores included: Healthmonix, Medisolv, Mingle Health, Quantros, and SPH Analytics.

Customers noted that having quality management data doesn’t necessarily bring about change within an organization, KLAS found. The organization still has to have those “difficult conversations with their physicians, and they have to get a lot of different team members in the same room together,” a respondent said. In other words, vendors can’t solve everything.

However, vendors can make a difference by providing proactive guidance and service to their customers, KLAS said.

This latest KLAS study coincides with one released last month in which physicians said they want their EHRs to do more than just help them meet regulatory requirements.


“Expectations for quality management vendors have shifted,” KLAS researchers said. “While provider organizations were previously satisfied with basic regulatory reporting tools, they are now looking for a single platform that provides more robust quality improvement functionality.”

Diana Manos is a Washington, D.C.-area freelance writer specializing in healthcare, wellness and technology.

Twitter: @Diana_Manos

Email the writer: dnewsprovider@gmail.com

Healthcare IT News is a HIMSS Media publication.

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KHN makes key leadership changes

… is a fully accredited college that specializes in health science education. Sycamore is recognized as an IBM Watson Health™ 100 Top Hospital.

KETTERING — Kettering Health Network is making several key leadership transitions, effective March 11.

Terry Burns, executive vice president of Kettering Health Network and president of Kettering Medical Center since 2017, has been promoted to chief operating officer of Kettering Health Network. In this role, he will provide the oversight that continues the alignment of all eight network hospitals and more than 120 facilities.

Walter Sackett has been named the president of Kettering Medical Center. Since 2012, Sackett has served as president of Sycamore Medical Center, including Kettering Behavioral Medicine Center and the Senior Division, and is the executive sponsor for network services of Nutrition, Environmental Services and Clinical Laboratory operations. Sackett joined Kettering Health Network in 2007 as vice president of Clinical Services at Kettering Medical Center.

Anita Adams-Jenkins has been promoted to president of Sycamore Medical Center, including Kettering Behavioral Medicine Center and the Senior Division. Adams-Jenkins began her career with Kettering Health Network in 2015 as the new chief operating officer of Kettering Medical Center.

“Kettering Health Network is blessed to have experienced and exceptional leaders,” says Fred Manchur, CEO of Kettering Health Network. “These leadership transitions will continue to position our network to successfully navigate the ever-changing and challenging healthcare environment.”

Kettering Health Network is a not-for-profit network of eight hospitals, 11 emergency departments, and more than 120 outpatient facilities serving southwest Ohio. The network’s hospitals are Kettering, Grandview, Sycamore, Southview, Greene Memorial, Soin, Fort Hamilton, and Kettering Behavioral Medicine. Kettering College, a division of Kettering Medical Center, is a fully accredited college that specializes in health science education. Sycamore is recognized as an IBM Watson Health™ 100 Top Hospital. For more information, visit www.ketteringhealth.org.




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Providence St. Joseph snaps up blockchain-powered RCM platform Lumedic

Lumedic’s next-generation platform uses distributed ledger technology, smart contracts and machine learning with the aim of selling to providers and …

Dive Brief:

  • Providence St. Joseph Health has acquired Lumedic, a blockchain-enabled revenue cycle management platform based in Seattle, for an undisclosed sum.
  • Lumedic’s next-generation platform uses distributed ledger technology, smart contracts and machine learning with the aim of selling to providers and payers looking to increase efficiencies and reduce costs.
  • The deal makes Providence St. Joseph the first integrated provider-payer system with a scalable blockchain tool for RCM, the nonprofit system said Monday at HIMSS 2019 in Orlando, Florida.

Dive Insight:

RCM is an important area to providers, and a number of vendors are seeking to capitalize on it.

In a Connance survey, 70% of providers claimed it took more than a month to collect from patients. A 2017 Advisory Board analysis found the average 350-bed hospital lost up to $22 million due to revenue cycle issues. Respondents in a recent Billing Tree survey ranked collecting on patient bills the No. 1 payment challenge in 2018.

With pressure to boost financials, hospitals are eager for tools to optimize the billing and collection process and improve the customer experience. The major EHR vendors, as well as other companies, are investing in RCM products as demand for these kinds of services grows. Last year, officials at both Cerner and Allscripts touted RCM as strong growth areas.

Demand for RCM tools and services is also fueling consolidation in the market. Among notable deals was R1 RCM’s February 2018 acquisition of Intermedix’s healthcare division, which includes physicians and emergency services RCM, practice management and analytics.

The Lumedic deal is the latest piece in what Providence St. Joseph officials have described as a “broader vision of healthcare.” Earlier this month, the system launched a for-profit population management company called Ayin Health Solutions. The business will assist providers, payers, employers and governmental department seeking to reduce costs, enhance care and improve population health.

“New technologies like blockchain, artificial intelligence, and machine learning give us an opportunity to view the complexities of today’s health systems through a different lens,” Venkat Bhamidipati, Providence St. Joseph’s CFO, said in a statement. “Our acquisition of Lumedic’s innovative platform is yet another example of how we are pursuing all avenues of transformation, allowing us to redirect unnecessary spend towards either patient savings or care.”

Under the deal, Providence St. Joseph will create a new company with Lumedic’s assets and team, while retaining the Lumedic brand. The RCM business and system will work together to identify potential partnerships with providers, payers and other health-related entities.

The acquisition comes as Tenet Healthcare has been mulling the sale of its Conifer Health Solutions RCM subsidiary as part of a target cost-reduction program to bring down debt. The Wall Street Journal reported last summer that UnitedHealth Group was among several entities interested in the business as it continues to build up its Optum services arm through acquisitions.

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