Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

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First-Ever Virtual Calabrio Customer Conference Showcases Cloud-Based WEM Platform Designed for the Modern, Agile Contact Center

Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020.

The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact center in the new era of work and customer experience.

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The pandemic has shifted the world of work and elevated the importance of agility in the contact center via employee empowerment tools, intelligent workflows and automation, and visibility into agent-customer interactions through data-driven insights. With last year’s acquisition of Teleopti, Calabrio pledged to bring the two leading workforce management (WFM) offerings together under one unified WFM product. Calabrio delivers on this promise with the new Calabrio WFM – with the best of both products at its core – resulting in a fully integrated WEM suite poised to help customers accelerate change.

“Calabrio ONE is designed for the modern contact center, and part of that is having the agility to meet the moment – whenever that moment may come,” said Matt Matsui, Calabrio’s chief product officer. “Right now, it’s working from home and the impact from the pandemic. Tomorrow, it will be something else, and working from home will turn into working from anywhere; our agents will become free agents. But whatever the next challenge is, Calabrio’s goal is to provide a flexible platform that can quickly adapt to change. We’re proud that the new Calabrio ONE will help customers tackle their unique needs of the day and set them up for the future.”

As an agent-centric platform, Calabrio ONE empowers at-home or office-based agents with comprehensive self-service capabilities, including the ability to self-schedule, trade shifts, book time off and find overtime – all via a mobile app. In addition, intelligent automation in a new virtual assistant continuously seeks and offers up schedule opportunities for agents.

The new product also unlocks insights for planning, performance and wider workforce engagement. Arming users with predictive analytics and powerful reporting lets them understand the “why” behind the “what” of operations to facilitate improvements to the agent and customer experience. Connecting WFM to quality management and analytics within the suite helps further analyze flagged operational issues, identify root causes and drive meaningful changes to the enterprise.

“2020 has, of course, spawned many changes. One impactful shift is that customers value different things and make different decisions accordingly,” said Jay Baer, customer experience and marketing expert. “It’s more vital than ever that businesses are flexible and agile in every aspect of customer service – gleaning insights from remote agent-customer interactions to understand how buyer preferences and behaviors have changed and what they can do about it.”

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Qlik Shines in BARC’s The BI & Analytics Survey 21 Results

BARC’s The BI & Analytics Survey 21 is based on findings from the world’s largest and most comprehensive survey of business intelligence end users, …

PHILADELPHIA, Oct. 27, 2020 (GLOBE NEWSWIRE) — The recent BARC The BI and Analytics Survey21 showcases the high esteem the BI and analytics community has for Qlik® as a leading choice for modern analytics and business intelligence. Qlik Sense® earned 11 number one rankings and 44 leadership positions in four peer groups in the annual survey of over 2,500 BI and analytics practitioners.

“Qlik is laser focused on delivering robust and easy-to-use modern analytics that drive actionable insights for everyone throughout an organization,” said Josh Good, Vice President, Product Marketing for Data Analytics at Qlik. “This year’s BARC The BI and Analytics survey results, which show Qlik Sense as first in 11 categories, clearly demonstrates that for many organizations, Qlik is exceeding expectations and delivering a positive impact on their organizations through data and analytics.”

BARC’s The BI & Analytics Survey 21 is based on findings from the world’s largest and most comprehensive survey of business intelligence end users, analytics professionals, IT and stakeholders. The independent survey examines Qlik customer feedback on BI product selection and usage across 36 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness.

This year’s survey shows incredible enthusiasm for Qlik’s modern analytics offering, Qlik Sense. Per BARC, “Qlik Sense has significantly improved on its already impressive results from last year’s BI Survey, earning 11 number one rankings and 44 leadership positions in its four peer groups.” Those accolades include:

  • Top Ranked in eight categories for Large international BI vendors, including: business benefits, business value, recommendation, product satisfaction, dashboards, analyses, customer experience and data preparation
  • Top Ranked in two categories for Self-service analytics-focused products: analyses and competitiveness
  • Top Ranked in competitiveness for Embedded analytics-focused products

The report also details that for those who know analytics best, Qlik Sense is delivering superior impact and performance. Analytics professionals, IT and stakeholders had this to say on how Qlik Sense is delivering superior performance and impact.

  • “The best visual analytics software right now. No other tool makes it so easy to find hidden insights and answer questions that you didn’t even know you had.” – BI/Analytics Project Manager for > 2,500 employee Oil, Gas and Mining organization.
  • “I believe Qlik Sense has flipped traditional BI development on its head. Its ability to handle large, multiple and/or poor-quality data sets, without cumbersome expensive warehousing and its agility to produce cost effective, timely, consistent and meaningful BI for the business.” – BI/Analytics Project Manager for 100-2500 employee Public Sector organization on what they like most about Qlik Sense.
  • “Go ahead and buy it. It is a life saver.” – BI/Analytics Project Manager from IT department of 100-2,500 Education focused organization.

Qlik Sense also saw 90 percent or higher ratings (excellent or good) from surveyed users in crucial categories such as analyses, dashboards, satisfaction and recommendation.

  • 93% for Qlik Sense analyses functionality
  • 93% for Qlik Sense dashboard creation ability
  • 93% would recommend Qlik Sense
  • 94% are satisfied with Qlik Sense

Qlik democratizes analytics and BI so people at all skill levels can freely explore data. Qlik Sense is the market’s most powerful and complete SaaS analytics offering, powered by Qlik’s patented Associative Engine and advanced AI assistance through Insight Advisor. With Qlik, the entire workforce can uncover hidden insights, make smarter decisions and drive better outcomes through data.

About Qlik

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. Qlik provides an end-to-end, real-time data integration and analytics cloud platform to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik does business in more than 100 countries and serves over 50,000 customers around the world.

© 2020 QlikTech International AB. All rights reserved. All company and/or product names may be trade names, trademarks and/or registered trademarks of the respective owners with which they are associated.

Media Contact:

Derek Lyons

derek.lyons@qlik.com

617-658-5310

Business Intelligence and Analytics Software Industry Market Growth Rate, Demands, Status and …

Global Business Intelligence and Analytics Software Industry Market Report contains historic data that spans 2013 to 2017, and then continues to …
Business Intelligence and Analytics Software Industry Market Growth Rate, Demands, Status and Application Forecast to 2026

Global Business Intelligence and Analytics Software Industry Market Report contains historic data that spans 2013 to 2017, and then continues to forecast to 2024. That makes this report so invaluable, resources, for the leaders as well as the new entrants in the Industry Research details developments in the Report with Detailed Analysis of Key Companies Capacity, Production, Revenue, Price and Gross Margin

The Business Intelligence and Analytics Software Industry market report covers the key growth trends overseeing the profit curve of this business space in the upcoming years. It aims to provide insights about the various restraints as well as the opportunities to aid industry partakers in decision making and sound assessment. Moreover, the report investigates the impact of the COVID-19 pandemic on the growth trajectory of the industry over the review period.

Request a sample Report of Business Intelligence and Analytics Software Industry Market at: https://www.marketstudyreport.com/request-a-sample/2851996?utm_source=groundalert&utm_medium=RV

Main pointers from COVID-19 impact analysis:

  • Impact of COVID-19 on the global economy.
  • Fluctuations in the supply and demand of the industry vertical.
  • Pre-and post-Covid19 market scenario.

An overview of the regional landscape:

  • As per regional analysis, the Business Intelligence and Analytics Software Industry market is bifurcated into North America, Europe, Asia-Pacific, Southeast Asia, Middle East and Africa, South America.
  • A summary of the key development in every regional market with inference of their respective CAGR over the forecast period is mentioned in the report.
  • Details of the total sales and revenue garnered by each geography is given.

REPORT HIGHLIGHTS:

  • Comprehensive pricing analysis on the basis of product, application, and regional segments
  • The detailed assessment of the vendor landscape and leading companies to help understand the level of competition in the global Business Intelligence and Analytics Software Industry Market
  • Deep insights about regulatory and investment scenarios of the global Business Intelligence and Analytics Software Industry Market
  • Analysis of market effect factors and their impact on the forecast and outlook of the global Business Intelligence and Analytics Software Industry Market
  • A roadmap of growth opportunities available in the global Business Intelligence and Analytics Software Industry Market with the identification of key factors
  • The exhaustive analysis of various trends of the global Business Intelligence and Analytics Software Industry Market to help identify market developments

Ask for Discount on Business Intelligence and Analytics Software Industry Market Report at: https://www.marketstudyreport.com/check-for-discount/2851996?utm_source=groundalert&utm_medium=RV

Additional highlights from the Business Intelligence and Analytics Software Industry market report:

  • Major competitors in Business Intelligence and Analytics Software Industry market include Tableau Software,Qlik Technologies,SAS,Oracle,Information Builders,SAP,Microsoft,MicroStrategy andIBM.
  • Essential data about the product offerings, in-depth company profile, market remuneration, and production patterns are included.
  • The report also hosts information concerning the market share held each organization alongside their gross margins and pricing model.
  • The product spectrum of the Business Intelligence and Analytics Software Industry market is divided into BI platforms,CPM Suite,Advanced and Predictive Analytics,Content Analytics andAnalytics Application.
  • Factors governing the revenue of each product category, and their volume predictions are enumerated.
  • Figures pertaining to the growth rate, market share, and production patterns of each product segment over the study period are listed.
  • With regards to the application spectrum, the Business Intelligence and Analytics Software Industry market is split into Government,BFSI,IT & Telecom,Manufacturing,Education,Media & Entertainment,Energy & Power andOthers.
  • Market share captured by each application and their predicted growth rate over the evaluation period are provided as well.
  • It further offers an exhaustive analysis of the competition trends, and industry supply chain.
  • In addition, Porter’s five forces analysis and SWOT analysis are also contained in the study to determine the feasibility of a new project.

For More Details On this Report:https://www.marketstudyreport.com/reports/covid-19-outbreak-global-business-intelligence-and-analytics-software-industry-market-report-development-trends-threats-opportunities-and-competitive-landscape-in-2020

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10 Most Read ChannelE2E News Stories: Week Ended 23 October 2020

2. Axcient Hires Webroot Veterans: Why Charlie Tomeo and other MSP technology industry veterans joined the data backup company. 1. Datto IPO …

by Joe Panettieri • Oct 23, 2020

This week’s 10 most read channel news stories & columns involved:

10. Cognizant Acquires AWS, Azure Partner: This is M&A deal number eight so far in 2020 for the global IT consulting firm.

9. McAfee IPO Details: A look at the cybersecurity company’s financial metrics.

8. Interview – Acronis CEO Serguei Beloussov: Three moves that transformed the company into a cyber protection business that aligns with MSPs.

7. M&A Deal List for 2020: More than 400 mergers and acquisitions involving MSPs, IT consulting firms and solutions providers.

6. MSPs and Their Customers Adapt to New Norms: Mailprotector Channel Chief Matt Scully explains how.

5. Datto Files Lawsuit Against Former Employee: What the lawsuit involves.

4. Datto Names Chairman: Details about Vista Equity Partners’ Maneet Saroya.

3. Datto IPO – CEO Interview: Tim Weller shares some key observations hours after Datto shares start trading under the ticker symbol $MSP.

2. Axcient Hires Webroot Veterans: Why Charlie Tomeo and other MSP technology industry veterans joined the data backup company.

1. Datto IPO Recap: All the financial details and associated implications for MSPs.

Tryptophan oxidation of a monoclonal antibody under diverse oxidative stress conditions

Monoclonal antibodies that harbor particularly sensitive tryptophan residues are typically discarded in favor of oxidation resistant antibodies.

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