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Alan Trefler of Pega: First Customers in 1984 Still with Us Today Thanks to Lessons Learned ...

Retrieved on: 2021-04-23 21:22:30

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Alan Trefler of Pega: First Customers in 1984 Still with Us Today Thanks to Lessons Learned .... View article details on hiswai:

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They churn, because the customers say, well, they're not serving us ... but it went from like mechanical to CRM-ish to CRM to customer experience to ...

Article found on: smallbiztrends.com

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