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Retrieved on: 2024-09-26 14:52:00
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Summary
The article discusses how Amazon, a leader in "frictionless" shopping, is showing signs of customer experience decline, termed "enshittification" by Cory Doctorow. This decline impacts online shopping, including categories featuring products like single-serve coffee containers from brands like Nespresso and Keurig. Tags and concept are linked through business implications.
Article found on: www.forbes.com
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