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Retrieved on: 2024-06-28 20:42:46
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Summary
The article elaborates on industry updates, including AWS’s enhanced customer interaction tools, Snapchat and Sprinklr partnering for better customer engagement, IBM facing age discrimination lawsuits, and Target's rollout of a new GenAI chatbot to improve in-store operations. The key concept of 'GenAI' and tag reliability is evident in the Target initiative transforming team support through its chatbot.
Article found on: www.cxtoday.com
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