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Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center - CX Today

Retrieved on: 2024-10-17 17:12:33

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Summary

The article discusses Calabrio's integration of its Workforce Management solution with Microsoft Dynamics 365, enhancing workforce planning and customer engagement for Microsoft’s CCaaS users. This aligns with the key concept and tags, highlighting advancements in ERP and business software.

Article found on: www.cxtoday.com

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