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Customer complaints 'costing businesses over £9bn a month in lost staff hours'

Retrieved on: 2022-07-04 23:34:17

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Customer complaints 'costing businesses over £9bn a month in lost staff hours'. View article details on HISWAI: https://www.dunfermlinepress.com/news/20255653.customer-complaints-costing-businesses-9bn-month-lost-staff-hours/

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The Institute of Customer Service's Customer Satisfaction Index (UKCSI) revealed that 17.3% of UK customers have experienced a product or service ...

Article found on: www.dunfermlinepress.com

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