Delta spent years building a premium reputation. Then it had a meltdown

Summary

The article discusses Delta Air Lines' substantial operational meltdown, impacted passengers, and the fallout from the IT outage. The company's CEO, Ed Bastian, faced criticism for leaving to attend the Paris Olympics amid the crisis. This event damaged corporate travel trust in Delta. Key Concept and Tags Relevance: 'Corporate Travel Management' links to Delta's operational failures, impacting its reputation at key hubs (Hartsfield-Jackson and SkyTeam) and among executives like Ed Bastian and passengers.