Improving the citizen experience one phone call at a time

Retrieved on: 2021-02-25 21:22:30

Tags for this article:

Computer network security

Computer access control

Knowledge-based authentication

Computer security

Electronic authentication

Click the tags to see associated articles and topics

Improving the citizen experience one phone call at a time. View article details on HISWAI: https://fcw.com/articles/2021/02/25/comment-call-center-customer-trust.aspx

Excerpt

In turn, consumers have been conditioned to expect a high level of service in a wide range of interactions, including those with government agencies.

Article found on: fcw.com

View Original Article