Microsoft Is Phasing Out Its Customer Service Hub (CSH) App - CX Today

Summary

The article discusses Microsoft's shift away from its Customer Service Hub (CSH) app towards the Customer Service Workspace for Dynamics 365 users, emphasizing omnichannel capabilities and compatibility with Microsoft Copilot for enhanced productivity. It highlights Microsoft Dynamics' integration with emerging technologies like AI and omnichannel support, illustrating Microsoft's continuous innovation. The tags relate to Microsoft products that play a role in their evolving customer service solutions.