OMB Lays Out PMA Success Metrics, Aims for Higher Forrester CX Rating - MeriTalk

Retrieved on: 2022-04-07 19:47:44

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OMB Lays Out PMA Success Metrics, Aims for Higher Forrester CX Rating - MeriTalk. View article details on HISWAI: https://www.meritalk.com/articles/omb-lays-out-pma-success-metrics-aims-for-higher-forrester-cx-rating/

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According to published reports, Forrester gave the Federal government a 61 out of 100 rating on customer experience last year, earning it the ...

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