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Operational efficiency shouldn't come at the expense of customer experience

Retrieved on: 2021-04-06 06:00:00

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Operational efficiency shouldn't come at the expense of customer experience. View article details on hiswai:

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In fact, putting too much focus on operational efficiency can negatively affect customer experience, to the detriment of the organisation's long-term ...

Article found on: www.businesslive.co.za

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