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Retrieved on: 2024-06-05 22:30:50
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Summary
The article discusses how machine learning, a key CRM trend, impacts customer relationship management by automating tasks, enhancing insights, and personalizing customer engagement. This aligns with tags like Social CRM, Cloud Applications, and Oracle CRM, highlighting business computing's evolving role in customer management and experience.
Article found on: www.cxtoday.com
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