“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect

Retrieved on: 2025-01-08 17:50:15

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Cloud infrastructure

Customer relationship management software

Salesforce

Amazon Web Services

Cloud computing

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“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect. View article details on hiswai:

Summary

The article discusses the integration of AWS and Salesforce technologies to enhance customer relationship management (CRM) using GenAI. By combining Amazon Connect's capabilities with Salesforce's Service Cloud, this partnership strengthens cloud infrastructure for improved customer experience, demonstrating advancements in cloud computing and CRM software.

Article found on: www.cxtoday.com

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