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What our negative comments and consumer gripes on social media reveal about us

Retrieved on: 2022-04-12 03:53:36

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What our negative comments and consumer gripes on social media reveal about us. View article details on HISWAI: https://theconversation.com/what-our-negative-comments-and-consumer-gripes-on-social-media-reveal-about-us-175148

Excerpt

Complaining on social media meets two basic psychological needs: the desire for connection, and wanting to feel superior.

Article found on: theconversation.com

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