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71% Consumers Say Calling Customer Service Is Stressful Than the Problem

Retrieved on: 2024-11-25 14:08:20

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Summary

The article highlights the integration of GenAI in enhancing customer experience by bridging automation and personal interaction. This advancement relates closely to services marketing, customer relationship management, and brand loyalty, addressing consumer behavior and engagement marketing challenges.

Article found on: www.martechcube.com

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