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AI's Transformative Role in Customer Support and Service

Retrieved on: 2024-04-10 16:57:27

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AI's Transformative Role in Customer Support and Service. View article details on HISWAI: https://www.cmswire.com/contact-center/ais-transformative-role-in-customer-support-and-service/

Summary

The article outlines how AI is revolutionizing customer experience, highlighting key trends like predictive analytics for proactive care, personalized experiences using sentiment analysis, and efficiency improvements in customer support. These innovations align with the tags provided, focusing on enhancing customer service, brand management, predictive analytics, and digital marketing, which are relevant to management cybernetics and the evolving role of AI in product management, as mentioned in the tags. Raj Krishnan's insights are specifically noted, emphasizing AI's transformative impact on customer-relations strategies.

Article found on: www.cmswire.com

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