CX expert Annette Franz on putting the 'customer' in 'customer experience'

Retrieved on: 2021-02-25 17:51:34

Tags for this article:

Click the tags to see associated articles and topics

CX expert Annette Franz on putting the 'customer' in 'customer experience'. View article details on hiswai:

Excerpt

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact ...

Article found on: www.intercom.com