Tag: Annette Franz

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How to Measure Your Customer Experience Maturity

Added to Collection on: 2021-01-07 14:26:15

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Services marketing
Marketing
Business
Human resource management
Customer experience
Customer service
Product management
Competence
Customer satisfaction
Bruce Temkin
Annette Franz

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CX Decoded Podcast: Breaking Down the State of Digital Customer Experience

Added to Collection on: 2021-02-09 15:53:18

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Marketing
CX
Customer experience
Business
Rich Hein
Annette Franz

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CX expert Annette Franz on putting the 'customer' in 'customer experience'

Added to Collection on: 2021-02-25 17:51:34

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Marketing
Services marketing
Business
Economy
Customer experience
Brand management
Product management
Customer relationship management
Customer satisfaction
Customer
Delta model
CX Journey Inc.
Annette Franz

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