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Retrieved on: 2024-06-13 22:26:16
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Summary
The article details how AI-powered coaching solutions offer personalized, real-time feedback for contact center agents, resulting in improved performance and efficiency. The concept of Explainable AI relates to ensuring transparency and comprehension in these AI systems. Tags like Artificial Intelligence, Speech Analytics, and Kathy Ross highlight the AI-driven nature and key contributors like Ross in the discussion.
Article found on: www.nojitter.com
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