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Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX - CX Today

Retrieved on: 2024-08-08 20:15:29

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Summary

Five9's announcement of its new AI Knowledge solution, powered by generative AI, aims to transform customer experiences by enabling quicker and more contextually accurate responses. This relates to 'General Intelligence' through its application of advanced AI in customer service, showcasing advancements in computational neuroscience, product management, and artificial general intelligence.

Article found on: www.cxtoday.com

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