NICE Unveils Enlighten XM, a Next Generation AI Contextual Memory Powering ... - CMS Wire

Retrieved on: 2024-03-25 17:19:37

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Customer experience

Services marketing

Brand management

Customer service

User interface techniques

Customer relationship management

Personalization

Touchpoint

Customer value proposition

NICE Ltd.

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NICE Unveils Enlighten XM, a Next Generation AI Contextual Memory Powering ... - CMS Wire. View article details on HISWAI: https://www.cmswire.com/the-wire/nice-unveils-enlighten-xm-a-next-generation-ai-contextual-memory-powering-customer-interactions/

Summary

NICE Ltd. introduces NICE Enlighten XM, an AI-powered personalization engine that creates hyper-personalized customer journeys by leveraging large language models and comprehensive customer data, enhancing customer experience across various touchpoints.

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