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Strategic report: Five ways to turn your staff into customer champions

Retrieved on: 2021-04-19 06:00:00

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Strategic report: Five ways to turn your staff into customer champions. View article details on HISWAI: https://www.retail-week.com/customer/strategic-report-five-ways-to-turn-your-staff-into-customer-champions/7037060.article

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As Waterstones retail director Luke Taylor says: “People will return to bookshops because of the experience. You can't replace what a bookseller can do ...

Article found on: www.retail-week.com

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