There's a Revolution Coming for the Modern CX Stack | No Jitter

Retrieved on: 2024-03-21 17:35:51

Tags for this article:

Data management

Data warehouse

Extract, transform, load

Data lake

Customer Data Platform

Artificial intelligence in customer experience

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There's a Revolution Coming for the Modern CX Stack | No Jitter. View article details on HISWAI: https://www.nojitter.com/contact-center-customer-experience/there%25E2%2580%2599s-revolution-coming-modern-cx-stack

Summary

The article highlights the pivotal role of 'Data Fabric' in integrating disparate data for AI-driven customer experience enhancement. It discusses data management trends like data lakes, CDPs, AI in customer service, and governance in the context of AI and customer data platforms.

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