What genAI has in store for the banking customer experience in 2025 - eMarketer

Retrieved on: 2025-01-09 20:29:18

Tags for this article:

Human?computer interaction

Personalization

Consumer Financial Protection Bureau

FIS

Bank

Generative artificial intelligence

Open banking

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What genAI has in store for the banking customer experience in 2025 - eMarketer. View article details on hiswai:

Summary

The article discusses how financial institutions are exploring generative AI for personalization and open banking. It highlights regulatory changes under a Trump presidency, impacting the Consumer Financial Protection Bureau and open banking rules.

Article found on: www.emarketer.com

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