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Where to Find Proactive Customer Experience Management | No Jitter

Retrieved on: 2024-03-28 17:30:55

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Where to Find Proactive Customer Experience Management | No Jitter. View article details on HISWAI: https://www.nojitter.com/contact-center-customer-experience/where-find-proactive-customer-experience-management

Summary

The article discusses the shift from traditional customer experience management (CEM) to a digital experience (DX) focus within product management, due to increased online consumer interactions and the challenges of adapting to this shift for better customer service and personalized online shopping experiences.

Article found on: www.nojitter.com

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