60% of US Customers Prefer Businesses To Communicate Via Text and DMs, Report Finds

Retrieved on: 2022-12-17 05:13:39

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60% of US Customers Prefer Businesses To Communicate Via Text and DMs, Report Finds. View article details on hiswai:

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... A new study from Intercom shows the stakes are high for customer support and overall customer experience (CX) this holiday season.

Article found on: slashdot.org