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Amazon Connect Contact Lens now provides generative AI-powered post-contact ... - AWS

Retrieved on: 2024-03-25 17:48:31

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Amazon Connect Contact Lens now provides generative AI-powered post-contact ... - AWS. View article details on HISWAI: https://aws.amazon.com/about-aws/whats-new/2024/03/amazon-connect-contact-lens-generative-ai-powered-post-contact-summaries/

Summary

The article explains how Amazon Connect Contact Lens uses AI, influenced by computational neuroscience and data science, to create efficient contact summaries, enhancing customer service and agent performance review in cybernetics applications.

Article found on: aws.amazon.com

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