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Companies like Southwest, Google, and Netflix share a motto: Change everything, and make it worse

Retrieved on: 2025-03-12 16:19:04

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Companies like Southwest, Google, and Netflix share a motto: Change everything, and make it worse. View article details on hiswai:

Summary

The article critiques companies like Netflix for prioritizing short-term profits over customer satisfaction, impacting quality and loyalty. Netflix exemplifies this trend through price hikes and reduced value, amid pressures from competitors like Google's AI initiatives.

Article found on: bgr.com

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