Meet the Robots That May Help Consumers Pay Their Bills - RTInsights

Summary

The article emphasizes integrating AI, especially in the form of chatbots, into customer service to enhance the user experience. It discusses training AI with proprietary data for better, safer interactions and acknowledges AI's limitations, suggesting a blend with human support. The topics of neuroscience, computational neuroscience, and cybernetics underpin the AI and chatbot technologies mentioned in the context of customer service and product management.