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Memory-Driven CX: Creating A “Remember When” Experience That Drives Loyalty - Forbes

Retrieved on: 2025-05-25 15:01:05

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Memory-Driven CX: Creating A “Remember When” Experience That Drives Loyalty - Forbes. View article details on hiswai:

Summary

The article discusses how memory-driven customer experiences boost dopamine and foster loyalty, highlighting Netflix's "What We Watched" feature. This relates to Netflix's brand management and customer engagement, reinforcing positive touchpoints and loyalty.

Article found on: www.forbes.com

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