Tag: Claes Fornell

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Steep Decline in Customer Satisfaction Continues in Fourth Quarter, ACSI Data Show

Added to Collection on: 2021-02-17 13:30:00

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Claes Fornell
Customer satisfaction
ACSI
Fornell
US Airways
Business
Airlines
Aviation
American Customer Satisfaction Index

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ACSI: Customer satisfaction decline continues — here's a big reason | Chain Store Age

Added to Collection on: 2022-02-15 16:41:27

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Economy
Articles
Services marketing
Marketing
American Customer Satisfaction Index
Customer satisfaction
Claes Fornell
ACSI
Inflation
Gross domestic product
Loyalty business model
Economic indicator
United States

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How To Beat The Stock Market By Four Times - Forbes

Added to Collection on: 2022-04-10 20:15:01

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Marketing
Services marketing
Business
Economy
Customer experience
Brand management
Customer service
Product management
Claes Fornell
Loyalty business model
Customer satisfaction
American Customer Satisfaction Index
LinkedIn

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Ross Featured In the News - Week of Feb. 2

Added to Collection on: 2024-02-05 22:43:22

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Claes Fornell
Services marketing
Customer satisfaction
Donald Trump
Ross School of Business
Fornell
Andrew Hoffman
Michigan
American Customer Satisfaction Index

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