Tag: Service recovery paradox

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Some lessons in customer services

Added to Collection on: 2020-12-27 05:03:45

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Marketing
Services marketing
Customer service
Customer experience
Brand management
Service recovery
Consumer behaviour
Service quality
Consumer complaint
Customer relationship management
Service recovery paradox

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How To Nurture Your Online Customers And Turn Them Into 'Brand Evangelists'

Added to Collection on: 2021-05-13 02:48:45

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Marketing
Business
Services marketing
Brand management
Customer experience
Customer service
Customer relationship management
Brand loyalty
Customer engagement
Customer retention
Service recovery paradox
Sales promotion
Peggy de Lange

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Automating conflict resolution to boost customer satisfaction

Added to Collection on: 2021-05-27 09:56:15

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Marketing
Services marketing
Business
Economy
Customer satisfaction
Customer experience
Coupon
Point of sale
Customer lifetime value
E-coupon
Service recovery paradox

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