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Telstra expects to shrink workforce as it leans in 'hard' on AI — including in customer service

Retrieved on: 2025-05-27 10:14:35

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Telstra expects to shrink workforce as it leans in 'hard' on AI — including in customer service. View article details on hiswai:

Summary

The article discusses how Telstra plans to reduce its workforce by 2030 through AI efficiencies, impacting the telecommunication sector by adopting agentic AI in customer service and software development. Tags like "Artificial intelligence" and "Agentic AI" highlight the role of AI in transforming Telstra's operations.

Article found on: www.theguardian.com

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