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Retrieved on: 2024-08-22 16:25:56
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Summary
The article discusses how AI, particularly generative AI, will transform customer service and experience, aligning with the key concept of 'Technology'. Tags like 'Customer service', 'Zendesk', 'Generative artificial intelligence', and 'Artificial intelligence in customer experience' highlight the focus on AI's role in this transformation.
Article found on: www.cxtoday.com
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