Article Details

Average handle time (AHT): What it is and how to improve it

Retrieved on: 2024-10-07 17:22:16

Tags for this article:

Click the tags to see associated articles and topics

Average handle time (AHT): What it is and how to improve it. View article details on hiswai:

Excerpt

... customer experience. Businesses also like to prioritize first-call resolution (FCR), where a customer's needs are addressed on the first call ...

Article found on: www.techtarget.com

View Original Article

This article is found inside other hiswai user's workspaces. To start your own collection, sign up for free.

Sign Up