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HCLTech Expands CCaaS Market Leadership Through Exclusive Microsoft Partnership

Retrieved on: 2025-01-15 18:05:00

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Summary

The article details the expansion of the HCLTech and Microsoft strategic partnership, focusing on integrating AI capabilities into Microsoft Dynamics 365 for contact centers. This leverages cloud solutions and AI to enhance customer experiences. Tags like "Artificial intelligence in customer experience" and "Microsoft Dynamics 365" relate directly to these technological advancements, while "HCLTech" and "Microsoft" are central partners.

Article found on: www.uctoday.com

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