How 5 Companies Successfully Introduced AI Into the Customer Experience

Retrieved on: 2018-04-19 02:11:15

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Technology

Economy

Marketing

Chatbot

Artificial intelligence

Customer experience

Customer service

Instant messaging

Natural language parsing

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How 5 Companies Successfully Introduced AI Into the Customer Experience. View article details on hiswai:

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<div>GWYN (Gifts When You Need), <b>IBM Watson's</b> "gift concierge," integrates with 1-800-Flowers to help customers find the right gift. The AI engine learns how customers interact online and adjusts to know what best to serve them, according to IBM officials. Shoppers can chat with GWYN during their ...</div>

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