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Retrieved on: 2024-11-11 18:48:33
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Summary
The article illustrates how NCS and AWS integrated generative AI into the Singapore Ministry of Manpower's contact center to enhance customer service and streamline operations. While cybersecurity is mentioned as part of NCS's offerings, the primary focus is on AI and machine learning applications, demonstrating the intersection of deep learning, telephony, and artificial intelligence in modernizing call centers.
Article found on: aws.amazon.com
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