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Retrieved on: 2024-06-07 21:32:23
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Summary
The article discusses Microsoft’s entry into the CCaaS market with Dynamics 365 Contact Center, leveraging embedded AI from its Copilot tool. This move impacts various sectors—ERP, customer experience, communications, and Microsoft’s suite of software, including Dynamics 365 and Teams.
Article found on: www.channelfutures.com
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