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Reinventing Interactive Voice Response For The Digital Era

Retrieved on: 2017-12-26 23:22:30

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<div>“We want to take advantage of the cognitive processes of <b>IBM Watson</b>,” Marino says – but his reasons go beyond Watson's capabilities. “IBM is an amazing marketing machine. They know how to open doors. Integration with Watson is going to be significant,” he continues. Instead of replacing the need ...</div>

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