Tag: Joseph Michelli

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Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic ...

Added to Collection on: 2021-04-01 18:57:09

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Marketing
Services marketing
Articles
Economy
Joseph Michelli
Customer experience
Online shopping
Loyalty business model
Customer service
Shoppers Drug Mart
Slow movement

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The Net Promoter Score (NPS) - Let's Agree It's Not Actually About the Score

Added to Collection on: 2022-10-17 17:43:34

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Business
Articles
Customer relationship management
Net Promoter
Fred Reichheld
NPS
Joseph Michelli
Promoter
Economy

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