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The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?

Retrieved on: 2022-08-25 01:26:47

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The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?. View article details on HISWAI: https://www.theguardian.com/technology/2022/aug/23/voice-accent-technology-call-center-white-american

Excerpt

A Silicon Valley startup offers voice-altering tech to call center ... hint of the software changing his voice: it rendered the word “technology” ...

Article found on: www.theguardian.com

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