What Is Average Handle Time (AHT) and Does It Impact Customer Experience? - CMSWire

Retrieved on: 2022-02-04 07:46:54

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What Is Average Handle Time (AHT) and Does It Impact Customer Experience? - CMSWire. View article details on hiswai:

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Jesse Martin, content marketing associate for customer service platform Zendesk, defines AHT as measuring “the average length of contact for a ...

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