Article Details

Why NPS Should Not Be Your Only Customer Experience Metric

Retrieved on: 2021-05-17 12:00:00

Tags for this article:

Click the tags to see associated articles and topics

Why NPS Should Not Be Your Only Customer Experience Metric. View article details on hiswai:

Excerpt

It's as simple as that, and therein lie some of the issues with using Net Promoter Score as your major method of measuring customer experience.

Article found on: www.forbes.com

View Original Article

This article is found inside other hiswai user's workspaces. To start your own collection, sign up for free.

Sign Up
Book a Demo