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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

Retrieved on: 2025-02-08 20:45:52

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Summary

The article explores how customer success (CS), through strategic cadence, transforms from a traditional cost center into a growth engine in SaaS businesses. It highlights the role of CS in enhancing customer experience, business processes, and value, emphasizing its significance in various revenue phases.

Article found on: www.saastr.com

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