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Enhancing the Conversational Assistant Experience: Three Pitfalls to Avoid - Applause

Retrieved on: 2024-08-28 15:26:18

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Summary

The article outlines how **Generative AI** has revolutionized conversational assistants, making interactions more common in customer service despite past frustrations. It highlights key strategies to enhance user satisfaction, such as clear purpose, human agent access, and frictionless experiences. **Tags** like 'Natural language processing', 'Conversational user interface', and 'Virtual assistant' emphasize the integration of advanced AI in improving user interactions and brand loyalty.

Article found on: www.applause.com

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