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Retrieved on: 2024-06-27 20:29:19
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Summary
The article discusses the integration of advanced AI in Microsoft Teams contact centers to optimize customer service, highlighting applications in call routing, analytics, chatbots, and agent assistance. Utilizing NLP, these integrations enhance user interactions and efficiency. Related tags: Computational neuroscience, Applications of artificial intelligence, Artificial intelligence in customer experience, Chatbots, OpenAI, Microsoft Copilot, ChatGPT, Microsoft Power Platform, Artificial general intelligence, Customer service, Paul Martin.
Article found on: www.cxtoday.com
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