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Retrieved on: 2025-02-09 22:18:00
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Summary
The article discusses the role of AI agents in enhancing customer service by evolving from basic question-response systems to sophisticated, conversational AI. It highlights their impact on improving customer experience, efficiency, and personalization, emphasizing the integration of data and AI to create more natural interactions in call centers. The key concept, 'AI Agent', connects with tags like customer experience and intelligent agent, reflecting AI's transformative potential in telephony and customer service.
Article found on: itbrief.asia
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